Contact Us & FAQs

Whether you’re planning your first visit or you’ve been part of the Zach family for years, we’ve gathered the most common questions to help make your experience as smooth and enjoyable as possible. If you’re still wondering about something after reading through, feel free to reach out — we’re always happy to help.

Contact Form

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Box Office Phone Hours (512) 476-0541:
Tuesday – Friday, 12 p.m. – 5 p.m.
90 minutes prior to showtime weekdays/weekends

Due to the volume of form submissions, response times may vary. Please allow staff time to respond.

Thank you for your patience and understanding!

If you are interested in renting one of our stages, meeting spaces, or classrooms:

Submit a Rental Inquiry Form

FAQs

Plan Your Visit

Will Call is available in the lobby of the theater where your show is happening—The Kleberg, The Whisenhunt, or The People’s Plaza—starting one hour before showtime.
If you're seeing a show in The Topfer, swing by the main Box Office starting 90 minutes before the show.
It depends on when you visit. During performances and events, parking is $12 per car—payable by card or cash to our onsite attendant.

Subscribers park for free in a designated lot on performance days (just get there early—spots are first come, first served).

Visiting outside of showtimes? Parking is metered, just like the rest of Austin. Short visits? We’ve got limited-time and temporary passes available too.
Accessible parking is available in The Topfer lot for shows in both The Topfer and The Kleberg Theaters. For performances in The Whisenhunt, use the lot off Toomey Road.
For everyone’s safety and comfort, we ask that no weapons be brought onto Zach’s campus. Signage is posted in accordance with Texas law prohibiting both concealed and openly carried handguns on the property.

Ticketing

We strongly recommend buying tickets directly through Zach’s website or by calling the Box Office. Tickets from third-party resellers won’t be honored—so stick with us to make sure your seats are legit.
Wheelchair-accessible seating is clearly marked with an icon on each theater’s seat map. Each space includes a companion seat right next to it.

Here’s where to book for easiest access:
- The Topfer: Choose seats in Row I (ground level; all other rows require stairs).
- The Kleberg: Go with Row A for step-free access.
- The Whisenhunt: Row D is your best bet—it's at ground level.
Need help choosing the right seat? Our Box Office team is happy to assist.
All sales are final, but we get that life happens—if a performance is canceled due to weather or COVID-19, we’ll take care of you.

Need to swap your tickets? You can exchange them for a small fee per ticket. Just note: ticketing and handling fees aren’t refundable, as they help cover processing and keep things running behind the scenes. We appreciate your support!
Yes—there’s still a very good chance! For sold-out performances, we offer a limited number of full-price stand-by tickets. Stand-by guests are seated at curtain time in any unclaimed seats.

To check availability, call the Box Office at 512-476-0541 x1 during regular hours. If we can’t get you in (which is so very rare), we’ll refund your stand-by ticket.
Absolutely! If you can’t make it or want to gift your tickets, feel free to pass them along. Just let your friend know the name the tickets are under—and if possible, share the order number to make pickup easy at Will Call.

Not going and don’t have anyone in mind? You can also donate your tickets back to Zach for a tax-deductible contribution.

Heads up: Zach XP membership tickets are non-transferable.
If you have a printed ticket, the theater name is listed right below the show title and date. You can also find it on our website—each performance includes its stage location.

Need help finding it once you're here? Check out our campus map.
Once the show starts, any empty seats may be released to stand-by guests or volunteers. If you’re on your way but cutting it close, give us a call at 512-476-0541 x8—we’ll do our best to hold your seats!
Ticketing fees help cover essentials like ticketing software, credit card processing, and staff support. We do our best to keep these charges as low as possible.

No matter how you buy your tickets, the fees are standard—and they help keep Zach thriving as a nonprofit theater. Thanks for understanding and supporting the work we do!
Zach does offer group rates for qualifying performances for groups of eight or more. Special rates are available for student groups.

To learn more about Group Benefits, click here.

In order to schedule your group, please contact our Group Sales Associate at 512-476-0594 x126 or email [email protected].
We price the front row of the Topfer Theater at $25 to keep theater accessible for more people—just like many major theaters around the country. For some shows, these seats may have a partially obstructed view, but they still put you right up close to the magic.
We sure do! From Pay-What-You-Will nights to Senior, Military, and Student Rush discounts, we’ve got options to help make theater more accessible for everyone.

[Click here to see all available discounts.]

Online Ticketing

If you're having trouble signing up, it’s likely because your email is already in our system. To keep things running smoothly, we don’t allow duplicate accounts.

Instead of creating a new one, try [resetting your password here]—that usually does the trick!
No worries! Just head to the login screen and click “Forgot Your Password” at the top of the ticketing module. Enter your email, and we’ll send you a link to create a new password and get you back in.
You have the option to “print at home” for tickets purchased online or over the phone. If you choose this option, you will receive two emails upon order completion: 1) Order Confirmation 2) Printable PDF tickets. Bring that printed document with you to the theater on your show day. If you do not see the second email, it may have gone to your spam folder.

If your tickets print without text, don’t worry. As long as your barcode is printed, you won’t have a problem when you arrive.

Ticket Reseller Terms and Conditions

Get Your Tickets Straight from the Source at Zach!

Hey there, theater fans!

At Zach, we want you to have the best possible experience, and that includes making sure your tickets are legitimate and secure. To ensure you are buying directly from Zach, use only our website zachtheater.org or call our Box Office at (512) 476-0541.

Here’s the deal: sometimes fraudulent tickets pop up on other websites. These are almost always resale sites or third-party sellers. While we can’t control them, unfortunately, we want to give you the tools to make sure you’re buying straight from us:
- Your Security Matters: When you buy from Zach, your info goes directly to us. We use top-notch security measures to keep your payment details safe. Third-party sellers might not offer the same level of protection and some more-nefarious websites outsource and sell your data, including your billing information.
- Don’t Get Fooled: There’s always a chance those tickets you see elsewhere might be fake or invalid. Don’t risk getting turned away at the door! Buying directly from Zach guarantees you’ll have real tickets for the show at the lowest possible price.
- Support Zach! When you buy from us, you’re directly helping Zach Theater! That means more incredible shows and educational programs for our community.
The Bottom Line:

We don’t want you to get fooled by a ticket scalper. For the smoothest experience, the best seats, and guaranteed entry, grab your Zach Theater tickets directly from us! We’ve got your back (and your seat!).

ZACH XP

Our Serra Skyline Lounge is reserved for "Friends of Zach" annual donors: Enjoy year-round lounge access, as well as other unique benefits, when you support Zach as an annual fund donor at the Leading Role level ($600+). Click here for more info.
After you purchase a Zach XP membership, you’ll get a confirmation email with everything you need—including a unique booking link. Bookmark that page—it’s your go-to spot for reserving tickets.

Before booking, make sure you’re logged in with the same account you used to purchase your membership so your discounts apply. Need help logging in? [Reset your password here] or give our Box Office a call—we’ve got you.
When you arrive, just show your Zach XP membership barcode—either in the Zach app or from your welcome email. Our parking attendants will check you in for free parking, and you can flash the same barcode at the bar to grab your discount.
Memberships are just for you—they’re non-transferable and tied to the original purchaser.

Have more than one person in your household? You can buy multiple memberships under one account. If your friends live elsewhere or plan to attend separately, we recommend individual memberships so everyone gets the full Zach XP experience.
No problem—just give the Zach Box Office a call at (512) 476-0541. We’re happy to help you make changes for free, as long as it’s at least 48 hours before showtime.
Yes! Your Zach XP membership includes access to up to 3 performances of our Holiday Add-ons like A Christmas Carol. Want to bring more people along? You can always purchase extra tickets using your member discount.

For all other shows, you can book the number of tickets your membership allows per performance—plus additional guest tickets at 10% off.

Other Services

Yes! Our bars and lounges serve up a great selection of wine, cocktails, local craft beer, and tasty snacks—starting 90 minutes before showtime.

We accept all major credit cards, and you can even start a tab. Want to skip the line later? Pre-order your drinks, and we’ll have them waiting for you at intermission or after the show.
We do! Gift certificates are available online, at the Box Office, or over the phone—perfect for treating someone to a night of theater they’ll love. Buy one here.

Contact Us & FAQs

Contact Form

FAQs

Plan Your Visit

Where’s the Box Office?

When is the Box Office open?

Where can I pick up my Will Call tickets?

Where should I park?

Is parking free?

Where can I find accessible parking?

May I carry a firearm on campus?

Ticketing

Can I buy tickets to a Zach show from another website?

Where are your wheelchair-accessible seats?

What’s your refund and exchange policy?

Can I still see the show if it’s sold out?

Can I give my tickets to a friend?

Which theater am I going to?

What do I need to pick up my tickets from Will Call?

What if I’m running late to a show?

What if I lost my tickets or left them at home?

What are the fees on my ticket purchase?

Does Zach offer a group ticketing rate?

Where can I find subscription info?

Why are front row seats only $25?

Do you offer ticket discounts?

Online Ticketing

Why can’t I register my account online?

I already have a login—how do I reset my password?

Where do I enter my coupon or promo code online?

If I selected to print my tickets at home, where do I find them?

Ticket Reseller Terms and Conditions

Get Your Tickets Straight From the Source

ZACH XP

When can Zach XP members access the Serra Skyline Lounge?

How do I use my pass?

How do I redeem my bar and parking perks?

Can I buy an extra ticket for a friend?

Can I share my Zach XP membership with a friend?

What if I need to change a ticket I already booked?

Does my membership include Holiday Add-ons, like A Christmas Carol?

How long does my membership last?

How do I cancel my membership?

Other Services

Do you sell food and drinks?

Does Zach sell gift certificates?